Privacy Policy

1 Introduction

jkt99 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data provided by users of our online gaming platform at jkt99.cam. This policy applies to all Indonesian players and visitors who access our services.

By registering an account, accessing the jkt99 website, or using any of our gaming services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use jkt99 services.

2 Data Controller

jkt99 is the data controller responsible for your personal information collected through our platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

For any questions, concerns, or requests related to your personal data, you may contact our Data Protection Officer at the contact details provided at the end of this Privacy Policy.

3 Information We Collect

jkt99 collects various types of personal information to provide, maintain, improve, and secure our gaming services. The categories of data we collect include:

3.1 Account Registration Information

• Full legal name as it appears on your Indonesian KTP (National Identity Card)
• Date of birth and age verification data
• Residential address in Indonesia
• Email address
• Indonesian mobile phone number
• Chosen username and encrypted password
• Security questions and answers

3.2 Identity Verification (KYC) Documents

• Copy or photograph of your Indonesian KTP showing all details
• Selfie photograph holding your KTP
• Proof of address documents (utility bills, bank statements)
• Additional verification documents as required for compliance purposes

3.3 Financial and Transaction Data

• Bank account details for deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP accounts)
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Credit/debit card details (stored securely by PCI-DSS compliant payment processors)
• Transaction history including deposits, withdrawals, wagers, and winnings
• Payment method ownership verification documents

3.4 Gaming Activity Data

• Game play history including games played, bet amounts, and outcomes
• Sports betting selections, odds, stakes, and settlements
• Togel lottery number selections and draw results
• Session duration and frequency
• Bonus claims and wagering progress
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion)

3.5 Technical and Device Information

• IP address and geolocation data to verify Indonesian residency
• Device type, operating system, and browser information
• Device identifiers and unique device fingerprints
• Cookies and similar tracking technologies data
• Website navigation patterns and user behavior analytics

3.6 Communications and Support

• Live chat transcripts with customer support agents
• Email correspondence
• WhatsApp and Telegram message history
• Feedback, complaints, and survey responses

4 How We Use Your Information

jkt99 uses collected personal information for the following purposes, all of which are necessary to provide our gaming services or required by legal and regulatory obligations:

5 Data Sharing and Disclosure

jkt99 does not sell your personal information to third parties. We share personal data only in the following limited circumstances:

5.1 Service Providers and Business Partners

We share data with trusted third-party service providers who assist us in operating our platform:

• Gaming Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming receive anonymized gameplay data to operate games and calculate RTP
• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) receive transaction data necessary to process deposits and withdrawals
• Identity Verification Services: KYC verification providers receive identity documents to verify age and identity
• Cloud Hosting and Data Storage: Secure data centers receive encrypted data for storage and backup
• Customer Support Tools: Live chat and ticketing systems providers receive communication data

All service providers are contractually bound to protect your data and use it only for specified purposes. They are prohibited from selling or sharing your data with other parties.

5.2 Legal and Regulatory Requirements

We may disclose personal information when required by law or to comply with legal obligations:

• In response to valid legal requests from law enforcement, courts, or regulatory authorities
• To comply with gaming license requirements and regulatory audits
• To comply with anti-money laundering and counter-terrorism financing reporting obligations
• To protect jkt99's legal rights, property, or safety of our users

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and prominent website notice.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify you personally with business partners, industry analysts, or for research purposes. This data cannot be used to identify individual users.

6 Data Security Measures

jkt99 implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Security Controls

• 256-bit SSL Encryption: All data transmitted between your device and jkt99 servers is encrypted using bank-level SSL/TLS protocols
• Encrypted Data Storage: Personal data stored in our databases is encrypted at rest using AES-256 encryption
• Firewall Protection: Network firewalls block unauthorized access attempts
• Intrusion Detection Systems: Real-time monitoring for suspicious activity and cyber attacks
• Secure Password Storage: Passwords are hashed using bcrypt with individual salts; we cannot retrieve your original password
• Two-Factor Authentication: Optional 2FA for enhanced account security

6.2 Organizational Security Policies

• Access Controls: Personal data access restricted to authorized personnel on a need-to-know basis
• Employee Training: All staff receive data protection and security training
• Confidentiality Agreements: Employees and contractors sign confidentiality and data protection agreements
• Security Audits: Regular internal and external security audits and penetration testing
• Incident Response Plan: Documented procedures for data breach detection, containment, and notification

6.3 Physical Security

• Data centers feature 24/7 physical security, access controls, and surveillance
• Redundant power supplies and backup systems ensure data availability
• Geographic data replication for disaster recovery

7 Data Retention

jkt99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

7.1 Active Account Data

Personal information associated with active accounts is retained for the duration of your account's active status plus any applicable regulatory retention period.

7.2 Closed Account Data

After account closure (voluntary or by jkt99), we retain certain data for:

• Financial Records: 7 years from the date of the last transaction (required by Indonesian financial regulations)
• Identity Verification Documents: 5 years from account closure (required by KYC regulations)
• Gaming Transaction History: 7 years from transaction date (required by gaming license regulations)
• Correspondence and Support Records: 3 years from the last interaction

7.3 Data Deletion

After applicable retention periods expire, personal data is securely deleted or anonymized. You may request early deletion of certain data types (see Section 8: Your Privacy Rights), subject to our legal retention obligations.

8 Your Privacy Rights

As a jkt99 user, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You may access much of your data directly through your account dashboard. For a comprehensive data export, contact our support team.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. Some information can be updated directly in your account settings; other changes require identity verification for security purposes.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal retention requirements. We cannot delete data we are legally obligated to retain for regulatory compliance, fraud prevention, or legal claims.

8.4 Right to Restriction of Processing

You may request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of your data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of promotional communications via account settings or by clicking "unsubscribe" in emails.

8.7 Exercising Your Rights

To exercise any of these rights, contact our customer support team via live chat or email at [email protected]. Include your account username and specify your request. We will respond within 30 days. Identity verification may be required for security purposes.

9 Cookies and Tracking Technologies

jkt99 uses cookies and similar tracking technologies to enhance your gaming experience, secure your account, and analyze platform performance. By using our website, you consent to our use of cookies as described below.

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality including login, account security, and payment processing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, username, and display options.
• Analytics Cookies: Help us understand how users interact with our platform, which pages are most visited, and where improvements are needed. We use aggregated, anonymized data.
• Security Cookies: Detect suspicious activity, prevent fraud, and protect against unauthorized access attempts.

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair website functionality and may prevent you from using jkt99 services. Disabling analytics cookies does not affect your ability to play.

10 Children's Privacy

jkt99 services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. Indonesian law prohibits underage gambling, and we take age verification seriously.

If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that information and permanently close the associated account. If you believe a minor has accessed jkt99 services, please contact us immediately at [email protected].

Parents and guardians should consider using parental control software to prevent minors from accessing online gaming websites.

11 Changes to This Privacy Policy

jkt99 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your registered email address
• Prominent notice on the jkt99 website homepage
• In-account notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of jkt99 services after notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should close your account.

12 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through jkt99.cam (request to speak with Data Protection Officer)
• Response Time: We aim to respond to all privacy inquiries within 72 hours, with full resolution within 30 days

When contacting us, please include your account username, the nature of your request, and any relevant details. For security purposes, we may require identity verification before processing certain requests.